Job Description

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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client products and services. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

What does someone in this role actually do?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You need to be confident, fully engaged, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities

1. Handle inbound and outbound contacts courteously, timely, and professionally.
2. Use knowledge base and training to answer questions and sell appropriate products/services.
3. Listen to customers, understand their needs, and resolve issues.
4. Research systems for missing information; coordinate with other departments.
5. Utilize systems and technology for account management tasks.
6. Document and process customer orders accurately.
7. Follow scripts, policies, and procedures.
8. Maintain confidentiality of information.
9. Escalate issues as needed.
10. Attend meetings and training to stay updated.
11. Adhere to attendance and schedule requirements.

Are you a good fit?

We encourage all positive, driven, and confident applicants to apply. The role relies on building relationships and applying training knowledge to achieve customer wins. Ideal candidates are motivated, energetic, and dedicated.

Qualifications

• Must be 18 or older
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office
• Understanding of Windows OS
• Reliable with good attendance
• Ability to troubleshoot and follow-up on issues
• Conflict resolution and problem-solving skills
• Customer service orientation
• Multi-tasking and self-management
• Team-oriented and customer-focused
• Ability to thrive in a fast-paced environment
• Interpersonal skills to build relationships

Preferred (not required)

• 1 year experience in customer service, tech support, inside sales, or related fields
• State or Federal work experience

Additional Information

This job operates in a professional office environment. You will be largely sedentary, sitting/standing for long periods, using computers and office equipment. Occasionally, you may need to move around the office or lift objects up to 40 pounds.

Why join us?

At MCI, your contributions are valued. We offer competitive compensation, benefits, and incentives, including PTO, bonuses, health coverage, retirement plans, and career growth opportunities. We foster a supportive, inclusive culture where diversity is celebrated and discrimination is not tolerated.

We are committed to equal employment opportunity and providing reasonable accommodations for individuals with disabilities.

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