Job Description
Job Description Job description The Veterinary Assistant/Veterinary Receptionist provides vital support to our veterinarians and veterinary technicians by ensuring a clean, safe, and efficient clinical environment. This role involves handling animals, assisting with procedures, and performing administrative tasks to ensure high-quality care for pantients and the people who love them. The Veterinary Receptionist to be the first point of contact for our clients and their pets. In this role, you will be responsible for delivering excellent client service, managing front desk operations, and supporting the veterinary team by ensuring smooth communication and efficient scheduling. This is a hybrid role requiring strong skills and reliability in all areas of our hospital.
Key Responsibilities Veterinary Assistant: - Assist veterinarians and technicians during examinations and procedures
- Restrain animals safely and humanely during treatments or exams
- Feed, bathe, groom, and exercise animals as needed
- Clean and disinfect exam rooms, kennels, cages, and surgical areas
- Prepare exam and treatment areas with necessary supplies and equipment
- Collect and label samples (urine, feces, blood) for testing
- Administer medications and treatments under veterinary supervision
- Surgery monitoring
- Obtain patients vitals
- Maintain accurate patient records and documentation
- Educate pet owners on post-treatment care, medications, and procedures
- Handle administrative tasks such as answering phones, scheduling, and filing
Key Responsibilities Veterinary Receptionist: - Relay information between veterinarians, vet techs, and clients.
- Prepare and manage medical charts, consent forms, and treatment authorizations.
- Handle prescription requests and refills under veterinary guidance.
- Greet clients and their pets warmly in person and over the phone.
- Schedule appointments, surgeries, and follow-up visits.
- Answer inquiries about services, fees, and basic pet care procedures.
- Provide updates to clients on their pet's status (pre/post-treatment).
- Maintain a calm, empathetic, and professional demeanor, even during emergencies or emotionally sensitive situations.
Requirements: - Previous experience in both roles of Veterinary Reception and Veterinary Assisting. Minimum experience, 1 year preferred.
- Ability to lift and restrain animals (up to 40 lbs. or more)
- Strong communication and interpersonal skills
- Willingness to work weekends and evenings
- Completion of a veterinary assistant training program
- Multitasking in a fast-paced environment
- Strong attention to detail
- Compassion and patience when dealing with distressed pet owners
- Ability to handle upset clients or emergency situations calmly and professionally
National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.
Purpose : Give pets and the people who love them more quality years together
Mission : Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.
Values : Care Deeply, Do What's Right, One Team, Own It, Shape What's Next
One NVA: Bringing General Practice & Ethos Together NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
- We may also contact you via text message from an identified NVA representative for recruiting-related communication
- All job opportunities and applications are hosted on our official careers site: careers.nva.com
- There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Job Tags
Local area, Weekend work, Afternoon shift